The guests at Les Oranges beach resort in the town of Hammett,near Tunis have reported that the hotel is asking the visitors to pay extra money because of the inhibitions they have, that it will not be paid by the tour operator for bookings.
The tour operator is required to pay 200 million pounds in extra funds or else he has to face the consequences. This all happened as a backlash when holidaymakers staying at a hotel in Tunisia owed money by Thomas Cook were reportedly prevented from leaving the resort until it was paid.
Guests at the Les Orangers beach resort in the town of Hammett, near Tunis, said the hotel was refusing to let them leave because of concerns about Thomas Cook’s future.
Talking to BBC Radio 5 Live, Ryan Farmer, from Leicesters hire said that the hotel demanded all guests who were due to leave go to reception “to pay additional fees, obviously because of the situation with Thomas Cook”.
The hotel gates were closed by the security guards as guests refused to pay the extra fee, Mr Farmer claims.
He told the Stephen Nolan show: “I’d describe it as exactly the same as being held hostage.”
Due to fears that the company would collapse and put the British tourists in a difficult position, the government has been requested to bail out the company.
Though the concerned customers have been reminded on social media that they have Atol protection “in the event that Thomas Cook goes into administration”.
Customers have been reassured by the travel firm on Saturday night that flights continue to operate as normal.
The business secretary Rebecca Long-Bailey said “all viable options” for saving the travel giant should be explored.
She added that “the government must consider stepping in and taking an equity stake to avoid this crisis”.
However it was reported by the BBC business editor that the government sources had questioned the financial wisdom of stepping in to save the company.